Cluster Manager

Brand Story

This destination boutique is renowned internationally for its in-store styling expertise and hyper-curated selection of established luxury brands and world-leading emerging design talent.

Role Overview

UMENCO is recruiting with the opportunity for a passionate Cluster Manager to join one of Australia’s leading designer retailers.

In this role, the Cluster Manager’s key responsibilities are to oversee all multi-site boutique operations and to lead and guide their teams—inspiring and developing them, in order to cultivate a vibrant environment that drives each store’s successful performance across customer care and commercial objectives.

The successful Cluster Manager will develop a nuanced understanding of their client’s needs across locations, and will draw on their background in the premium retail sector to manage a dynamic scope of work across people leadership; commercial performance; visual merchandising; boutique presentation; rostering, and retail operations; stock management and reporting.

The Cluster Manager will lead and inspire their teams to exceed store sales goals and KPIs and in doing so, they will develop and implement exceptional customer service strategies through creating positive working relationships and maintaining high operational and visual merchandising standards.

The successful talent will possess innate people skills, with a refined understanding of their client’s needs, and will draw on their background in the luxury retail sector to manage and multi-task across people leadership; commercial performance; visual merchandising; boutique presentation; retail operations; stock management; reporting; and training and hiring.

They will be expert in their ability to deliver product advisory, both to clients and team members, drawing on their comprehensive brand knowledge across product and brand values.

The Cluster Manager will also work to foster a feedback-rich culture by identifying opportunities for team members to improve their performance through positive and constructive feedback and ensure that the action plans for performance reviews are managed.

The talent we seek will be a thoughtful and confident communicator, with a deep understanding of the brand and its client profiles. They will be consistent and attentive across all of their interactions with stakeholders, team, and customers, and will balance this with a passion for styling excellence and business growth.

They will present with experience in a premium retail environment, will hold exceptional customer service capabilities, and have proven experience understanding and achieving KPIs and sales targets.

The ideal talent will be passionate about their luxury retail career; possess a proactive and results-driven attitude, and employ excellent organisation, delegation and problem-solving abilties.


Melbourne, Australia


Are you the right person for this role? To confidentially apply, please send us a message and include your curriculum vitae and portfolio.