Cluster Manager

Brand Story


Launched with a vision to create luxurious and wearable everyday pieces, this iconic Australian fashion and lifestyle brand is known for its effortless aesthetic, with a focus on original design and local, sustainable production.

Role Overview


UMENCO is seeking a passionate Cluster Manager to join an iconic Australian brand and a leader in the sustainable fashion space.

This luxury retail role will oversee and manage a suite of the brands’ boutique spaces.

Primarily, the successful talent will deliver an exceptional level of care for clientele—fostering meaningful relationships with new customers and establishing an exceptional brand reputation in the local community, by leveraging their aptitude for interpersonal communication, brand custodianship, and ability to understand and communicate product knowledge.

The Cluster Manager will be responsible for leading and guiding their team to inspire, develop and use their strengths to cultivate a warm environment that meets the store’s performance KPI’s across customer-facing and commercial objectives.

They will possess innate people skills, with a nuanced understanding of their client’s needs, and will draw on their background in the premium retail sector to manage a dynamic scope of work across people leadership; commercial performance; visual merchandising; boutique presentation; rostering and retail operations; stock management and reporting.

The Cluster Manager will be refined and authoritative in their ability to deliver product advisory, both to clients and team members, drawing on their comprehensive brand knowledge across product and brand values. They will also extend their expertise to training and hiring, in unison with retail leadership.

The talent we seek will be a thoughtful and confident communicator, with an excellent understanding of the brand and their client profiles. They will be consistent and attentive across all of their interactions with stakeholders, team and customers, and will balance this with a passion for consultative excellence and business growth.

Location


Sydney, Australia

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To confidentially explore this opportunity, please reach out to Angela and the UMENCO team at UMENCO@umenco.com.

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