eCommerce Manager

Brand Story

Rachel Gilbert is a fast-growing Australian luxury brand, recognised for its contemporary silhouettes and inimitable elegance.

Role Overview

UMENCO is recruiting an astute eCommerce Manager for internationally renowned, Australian luxury brand Rachel Gilbert.

The primary responsibility of this role is to develop and implement the brands’ online and eCommerce strategy, building customer, efficiency, and innovation into its core.

The eCommerce Manager will manage the day-to-day eCommerce store and work to consistently improve its P&L performance.

They will own the online customer experience from search all the way through to returns, and proactively analyse customer behaviour in order to optimise internal processes across customer experience and service.

The eCommerce Manager will also prepare and supply weekly and monthly sales reports using analytics tools to report on business performance and provide strategic recommendations to key stakeholders, identifying areas of improvement and optimisation, with the ability to convert data insights into tangible growth.

The successful talent will work across multiple internal teams and be able to both collaborate and work independently as needed.

They will have experience managing anything and everything across eCommerce web-based and digital platforms, including product updates and launches, promotions, launching new sites, landing pages, app integrations, pricing and product availability.

The talent we seek will have five years’ experience in a similar role as a digital generalist, with specific experience in Shopify or similar platforms. They will also have basic coding skills for editing content blocks and will be very familiar with SEM and SEO practices.

As well as this, they will have a thorough knowledge of digital technology across payment, fulfillment, and CRM, and experience with optimising the purchase funnel for conversion.

Our ideal talent will be able to employ their innate commercial and analytical mindset to all that they do and will have demonstrated project management and people leadership skills.

In addition, they will have proven success in delivering sales growth and achieving targets, and experience growing online businesses in previous roles.


Sydney, Australia


To confidentially explore this opportunity, please reach out to Angela and the UMENCO team at