Head of Commercial Operations

Brand Story

The Social Outfit is social enterprise charity whose mission is to provide employment and training to people from refugee and new migrant communities through their ethical manufacturing studio and retail store. They have a welcoming, multi-generational, multi-cultural and collaborative workplace community where they collectively focus on building skills  and providing opportunity in a supportive environment.

Role Overview

UMENCO is recruiting an experienced Head of Commercial Operations to join the team at social enterprise charity The Social Outfit, whose mission is to provide employment and training to people from refugee and new migrant communities through their ethical manufacturing studio and retail store.

In this newly created role, the Head of Commercial Operations will work closely with the Chief Executive Officer to oversee The Social Outfit’s business operations.

The Head of Commercial Operations will assume a key leadership position in the business, with a focus on increasing sales, expanding the contract manufacturing portfolio, and developing other sustainable and viable revenue-generating and business development activities.

Alongside this, they will guide the continued growth of TSO’s online and in-store sales and will identify, negotiate and manage contract manufacturing opportunities to achieve enhanced business outcomes, simultaneously developing, tracking, and delivering key indicators for commercial performance. 

The Head of Commercial Operations will also develop business and operational plans; undertake regular risk management analysis and implement strategies to manage/mitigate risks; monitor business processes and identify and implement efficiency improvements, and ensure the organisation’s compliance with statutory requirements and systems and processes compliance.

In addition, they will work closely with the CEO to prepare and review organisational budgets and sales targets, including developing an annual budget alongside the Treasurer for Committee of Management approval.

Adjacant to this, The Head of Commercial Operations will lead business forecasting and prepare timely and accurate financial performance reports, monitoring progress against daily and monthly sales targets in line with the annual sales revenue forecast.

The talent we seek will present with experience in a social enterprise environment and/or a detailed understanding of the characteristics and challenges of social enterprise and will hold demonstrated experience in a leadership role driving business growth, financial and/or sales results.

They will have a sound knowledge of the fashion industry – including the retail environment and contract manufacturing, and proven experience in business development.

Our ideal talent will have strong business acumen, an entrepreneurial spirit, and will uphold an inherently ethical approach to leadership, with the ability to work with people from varied cultural backgrounds.

Parallel to this, they will have excellent verbal and written communication skills and outstanding interpersonal skills.

The successful talent will be rewarded role with a direct connection to the community TSO works to support, flexible hours and working conditions, and the opportunity to develop a career in the social purpose sector and make a genuine difference.


Sydney, Australia


To confidentially explore this opportunity, please reach out to Angela and the UMENCO team at UMENCO@umenco.com.