Operations Manager

Brand Story

This esteemed multibrand luxury retailer is home to the world’s best global luxury brands, with a retail space in the heart of Sydney in an arresting architechtural site.

Role Overview

UMENCO is recruiting with the oportunity for an experienced Operations Manager to join one of Australia’s most noted multibrand luxury fashion retailers.

In this pivotal role, the Operations Manager will drive growth and reinforce commercial success across all areas of the business, by seeking out continuous opportunities to improve its overall organisational effectiveness, balancing a strategic focus with delivering business expertise and value creation.

The Operations Manager will have a passion for optimising business-critical processes and will hold a multi-channel skill set, including strong leadership abilities, in order to manage key functional areas and drive overall financial and operational performance.

The successful talent will oversee all store, technology, warehouse, and head office operations, and control company policies and procedures, driving efficiencies across retail and warehouse disciplines.

They will also work to ensure that all reporting and administration requirements are completed accurately and on time; establish OH&S management practices; consistently implement cost control measures; manage stock control standards and lead stocktakes, identifying and reporting on stock variance issues.

The Operations Manager will also lead the efficient operations across the warehouse, including goods received, delivered, and stored and will improve delivery times and oversee operational efficiencies, establishing and monitoring KPIs for warehouse and delivery functions.

The talent we seek will employ effective tools and systems across the business, ensuring that technology is up-to-date and meets the organisation’s needs. Additionally, they will be able to drive strong sell-through results and establish strong and effective external relationships.

They will also deliver analytical insights and business-critical reporting, extracting and maintaining operations-related data and implementing new reporting/analysis tools and dashboards.

The successful Operations Manager will have a sharp commercial acumen; demonstrate high-level interpersonal skills to help build a cohesive team, and will present with extensive experience initating procedures that facilitate the management of an organisation and the ongoing activities within it.


Sydney, Australia


To confidentially explore this opportunity, please reach out to Angela and the UMENCO team at UMENCO@umenco.com.