UMENCO is currently recruiting a General Manager of Operations to join an founder-led Australian accessories brand.

The General Manager of Operations reports to the Managing Director and is responsible for leading the day-to-day operational performance of the business across wholesale, fulfilment, customer experience and production inventory. This role ensures clear priorities, strong team alignment and consistent, high-quality execution across all operational functions. Acting as the key link between leadership and the wider team, the role translates business objectives into actionable plans, driving structure, accountability and operational consistency.

Overseeing production and supply chain, the General Manager of Operations will ensure timelines, quality standards and stock flows are effectively manager, maintaining alignment across production, inventory, fulfilment and wholesale channels. The role also leads wholesale, warehouse and customer experience functions, ensuring high service standards, operational efficiency and readiness across all channels, while supporting key accounts and delivering a seamless end-to-end customer experience.

A core focus of the role is commercial and operational planning, supporting decisions across sales, inventory, pricing and cost management to drive sustainable growth. The General Manager of Operations will lead and develop the operations team, providing clarity, coaching and performance management, while also identifying opportunities to improve systems, streamline processes and enhance overall business efficiency.

In addition, the role drives key operational projects and cross-functional initiatives, ensuring successful delivery and integration across the business. Managing external partners and suppliers, the General Manager of Operations will maintain strong relationships and performance standards. This position is suited to a commercially minded and hands-on leader with extensive experience in operations, supply chain, or business management within a product-based environment and a proven ability to lead teams, optimise performance and deliver operational excellence.