UMENCO is currently recruiting a Store Manager | Diamond Specialist for a jewellery brand who blend modern elegance with timeless design.

As the Store Manage | Diamond Specialist will be a key leader responsible for driving the store’s success through exceptional customer service, operational excellence and sales performance. The role will include overseeing daily store operations, managing a high-performing team and delivering a luxury shopping experience that reflects the brand’s values. A major aspect of this position is managing private client appointments for engagement rings and fine jewellery, ensuring a tailored, memorable experience. The Store Manager | Diamond Specialist will act as a brand ambassador, creating a welcoming environment and upholding the brand’s reputation for excellence.

Client relationship management will be central to this role. The successful talent will build strong, long-term relationships with clients by offering personalised, high-touch service and acting as the main point of contact for VIP clients. The role will include proactive follow-ups, implementing clienteling strategies and organising private events and exclusive appointments to foster loyalty and encourage repeat business. In conducting engagement ring and custom jewellery appointments, the successful talent will guide clients through the bespoke process, offering expert advice on diamonds, metals and designs while collaborating with the design team to meet the highest craftsmanship standards.

As a team leader the Store Manager | Diamond Specialist will serve as a role model, demonstrating professionalism and a deep knowledge of the brand and product. The successful talent’s leadership approach will focus on coaching, training and supporting the team’s growth while creating collaborative, respectful work culture. The Store Manager | Diamond Specialist will set clear sales targets, foster accountability and use performance reviews and recognition programs to motivate the team. The ability to build trust and empower staff will be instrumental in maintaining a positive and productive environment.

In addition to client and team responsibilities, the Store Manager | Diamond Specialist will manage all aspects of store operations. This includes overseeing sales, inventory, merchandising and ensuring adherence to brand presentation standards. The successful talent will monitor sales data, address client feedback and ensure compliance with safety and operational procedures. By driving financial performance through individual and team targets and executing growth strategies, the Store Manager | Diamond Specialist will play a critical role in expanding the brands presence in the luxury market.